1.General Terms and conditions

digmySag-an s.r.o.
Svätoplukova 1
010 01 Žilina
Slovak Republik

IČO:47555840
DIČ:2023954834

contact email: contactforms@petersaganfanclub.com

These General Terms and Conditions  govern the relations between the parties to the purchase contract when, on the one hand, the operator is www.petersaganfanclub.com as the seller and on the other is the buyer. By placing an order, the Buyer confirms that he has become familiar with these General Terms and Conditions and agrees with them, in a valid and effective manner at the time of the order.

    The parties agree that the Buyer, by sending an order to the Seller, confirms their agreement that these terms and conditions will apply to any purchase contract concluded through the Seller’s website, whereby the Seller will deliver the goods presented on the Website to the Purchaser (hereinafter referred to as “Purchase contract”) and all relations between the seller and the buyer arising from the conclusion of the purchase contract.

    These General Terms and Conditions are an integral part of the Purchase Agreement.

     The goods on the  website operated by the seller are commonly supplied goods and the seller does not guarantee the immediate availability of all the goods mentioned.

2. The Contract

The buyer will receive the goods at a price valid at the time of ordering. The buyer has the opportunity to get acquainted with the total price including VAT and all other charges (postage, etc.) before ordering. This price will be stated in the order and in the e-mail confirming receipt of the order of the goods, which will be automatically sent to you upon receipt of the order. If you find any discrepancies in this confirmation, please contact us immediately.

     The Buyer notes that there may be occasions when a contract is not concluded between the seller and the buyer, especially when the buyer orders the goods at a price published in error due to a fault in the seller’s internal information system. In this case, the seller informs the buyer of such fact.

3.Purchase price

     All prices listed on www.petersaganfanclub.com are the final sales prices including VAT. Promo prices are valid until the stock is sold out or for a specified time.

     Buyer is obligated to pay the seller the price of the goods agreed upon on the order confirmation, including the delivery costs (hereinafter referred to as the “purchase price”), by means of a payment by using a credit/debit card or PayPal.

 If you are shopping from outside EU you may have to PAY Customs fees and duties which are NOT included in the prices of our products or the shipping fees. Customs may be assessed when you receive your package, and you are responsible for paying them. Unfortunately we can’t give you an estimate as the fees vary for every country, order, and shipper. Please note that the customs fees and duties aren’t refundable – sorry!

4.Payment Methods

We are able to accept the following methods of payment online:

PayPal

Major Credit/Debit card providers: Visa,Mastercard, Visa Electron,Maestro

 

5.Shipping

Ordering customers will bear the corresponding shipping costs that vary, depending on the country of destination.

Shipping costs depend on the country of destination. Once the products have been selected, proceed with the purchase and select a destination country to see the corresponding shipping costs.

The delivery will be carried out (from Monday to Friday, excluding weekends and holidays)  for European countries within 6 to 8 working days and for the rest of the world within 10 to 15 working days.

 If you are shopping from outside EU you may have to PAY Customs fees and duties which are NOT included in the prices of our products or the shipping fees. Customs may be assessed when you receive your package, and you are responsible for paying them. Unfortunately we can’t give you an estimate as the fees vary for every country, order, and shipper. Please note that the customs fees and duties aren’t refundable – sorry!

6.Privacy Policy

This privacy policy sets out how petersaganfanclub.com  will store and use information relating to you. petersaganfanclub.com  is a trading name of digmySag-an s.r.o.

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at https://petersaganfanclub.com/contact/

For all of our services, the data controller is digmySag-an s.r.o.

    How we use your information
    Sharing your information
    Email marketing
    Online advertising
    Cookies
    Links to third party websites
    Retaining your information
    Your rights
    Countries outside of the European Union
    Changes to our Privacy Policy

How we use your information

When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.

Type of information       How we use it

Name and contact details           To deliver your orders

To send you service information relating to your orders

At your request, to let you know when an item is back in stock

To send you marketing emails (only if you’ve opted-in)

For fraud prevention

Payment details              To take payment and give refunds where necessary

 

Once you have placed an order with us, we’ll keep hold of the following information:

Type of information

How we use it

Your purchase history, browsing history and saved items           To fufil your orders, provide customer service and handle returns

To find out what you like, and send you relevant marketing emails (only if you’ve opted-in)

To deliver you adverts elsewhere online

Your contact history with us

To provide you with customer service and support

You also have the option of providing the following further information:

Type of information

How we use it

Your gender, date of birth and interests

To find out what you like, and send you relevant marketing emails (only if you’ve opted-in)

Your preferred country

So that we can send you products and offers that are available in your country (only if you’ve opted-in)

Linked social network account information(Facebook,Google,Twitter)

To allow you to use our website without having to create an account

When you use our website, we will also collect the following information:

Type of information

How we use it

Your device IP address                 To set your default options such as currency and language

To protect our website from fraud or malicious software

We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website. We do this to provide you with a better shopping experience.

Sharing your information

We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data controllers:

Our delivery company – Slovak Post

PayPal, our payment service provider,

Nice s.r.o. who we use for accounting

Mailchimp for sending a news letters

Email marketing

If you opt-in to receive marketing emails from us, we’ll send you a few emails  keeping you up-to-date with news of our latest products, offers and in-store events. We use Mailchimp for sending marketing emails.

In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know things like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within your customer account at any time.

If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured that we will never make opting-in a condition of receiving a service from us.

You can opt-out of receiving marketing emails from us at any time by:

Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails

Updating your email preferences within your customer account

Contacting us by email

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email

Online advertising

Like many other online retailers, we use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you, for example:

Your purchase history

Products you have viewed

Your interests, as set by you

By visiting our website and consenting to our use of cookies (see below), or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising

Cookies

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

Keeping your chosen products in your basket

Remembering products that you’ve saved to your wish list

 

Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily

When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

Links to third party websites

We may occasionally provide links to third party websites to help you find other relevant information. Please be aware that any such site will not be governed by this privacy policy, and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst using it. You should exercise caution and look at the privacy statement applicable to the web site in question.

Retaining your information

We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

Your rights

When it comes to your personal information, you have the following rights:

The right to be informed about how we use your information

The right to access any information we hold about you

The right to correct any inaccurate information that we hold about you

The right to request that we delete information that we hold about you

The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy

The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way

The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.

Countries outside of the European Union

In order to fulfil international orders, some data will be passed on to companies within our delivery network who operate outside of the European Economic Area. As with all of our data transfer, this is carried out in a secure way and only the information needed to fulfil your order (e.g. name, contact details, postal address) will be provided.

Changes to our Privacy Policy

From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy, but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.

How to contact us

We welcome all feedback, good or bad. If you:

Have any questions about how we collect and use your information

Would like a copy of the information we hold about you

Would like to update or remove any of the information we hold for you

Would like to exercise any of your rights explained above

You can  email us at contactforms@petersaganfanclub.com or write to us at:

digmySag-an s.r.o.

Svatoplukova 1

010 01 Zilina

Sloval Republic

.

7. Withdrawal of purchase contract

Pursuant to §7 of the Act on Consumer Protection in the Sale of Goods or Provision of Services under a  Distance Contract or a Contract Out of the Operator’s premises and on Amendments to Certain Acts (Act No. 102/2014 Coll.), The Buyer is entitled to The contract thus concluded shall be withdrawn without giving any reason within 14 calendar days from the date of receipt of the goods.

    The buyer’s notice of remission from the distance contract must be delivered to the seller by the end of the withdrawal period and the full goods must be returned in the original condition with all documentation delivered to the buyer without any indication of damage or use. Buyers return the goods to the seller’s address. We ask customers not to send the goods “cash on delivery“ because the goods sent in this way will not be taken over by us. We recommend insure the goods that you send .

    As a result of the withdrawal, the parties are obliged to return everything they have received under the contract. Upon the resignation and proper return of the goods to the buyer, the seller is obliged to return the sum paid to the buyer for the goods, including the costs incurred by the buyer in connection with the ordering of the goods, without undue delay within 14 days from the date of delivery of the notice of withdrawal. The cost of returning goods is paid by the buyer.

The seller is entitled to withdraw from the contract if the goods are unavailable, sold out, or if the price has changed significantly from the supplier. The seller immediately informs the buyer and returns the already paid purchase price for the goods agreed in the confirmed order.

8.Returned Goods Policy and Procedures

A request for an eventual return of goods must be made within 7 days of receipt. Peter Sagan Shop will determine whether such a request can proceed and authorize it by email. Only then can a customer ship the said goods. All returned items shall be in their original packaging and shall not be worn, washed, altered in any way whatsoever or show any sign of use. All returned packages will be thoroughly inspected.

The cost of transport will remain a customer load.

9. These General Business Terms and Conditions are valid and effective from May 25th 2018.